Frequently asked questions

F.A.Q related with dedicated servers located in Germany, Greece and UK.

Are you able to configure Reverse DNS for my Ips?
Yes, that is possible for all servers hosted in any of our DC.

Is it possible to get a subnet of IP's in my company's name via RIPE?
Yes, that is standard in Germany. All of your IP's are running on your name in RIPE-DB. This does not apply to UK and Greek servers.

If I need a KVM over IP just for an hour would that be charged and how much?
That will cost 29€ for every 4 hours for servers located in Germany and UK. KVM is not available for servers located in Greece.

Operating System re-install how much it will cost?
29€ if it is during work hours and 115€ if it is not during normal hours. If you have a managed server there is no cost at all.

How long it will take to have the server online?
From a few hours up to 7 working days depending the availability. Within the UK & Germany this wont take more than a few hours. Within Greece might take up to 1-2 weeks.

Are you offering any backup service?
100GB on request accessed via ftp for 19€ per month for servers hosted in Germany. For UK and Greek servers backup storage cost based on storage. You will need to contact us for a detailed quote.

Can you install Windows Operating System instead of Linux?
Yes but you will need to send us (upload) an iso image along a proof that you own the license. That needs to be send either via fax at +302118001866 or via email support [at] guru-host.eu.
For servers hosted in Germany and the UK we can provide only Windows 2008 Server for an extra fee of 20€ per month. For servers located in Greece you will need to provide us with a valid serial and an iso image as mentioned previously.

What Operating Systems do you support?
We support any Linux distribution. Windows is not supported and you will need to provide us with a license in order to setup your server.
FreeBSD along with OpenBSD are not supported at all. However, we can provide a KVM over IP to perform the installation remotely yourself.

How much do you charge for software work that needs to be done?
Custom work start from 30€ per hour.

How much do you charge for extra IPs?
Servers located within the UK have 8 to 16 IP's for free depending the server model. Servers in Greece have 4 IP's as default. Servers located in Germany include 1 IP for free. In any case to provide you with all these IP's you need to justify the usage according to RIPE regulations otherwise no extra IP's will be provided.
Especially for servers hosted within Germany the extra cost per IP is like outilined below:

An additional subnet costs 15 Euro/month and then:
a /29 (6 usable IPs) subnet costs 10 Euro per month.
a /28 (14 usable IPs) subnet costs 20 Euro per month.
a /27 (30 usable IPs) subnet costs 50 Euro per month.
a /26 (62 usable IPs) subnet costs 80 Euro per month.
a /25 (126 usable IPs) subnet costs 120 Euro per month.
a /24 (254 usable IPs) subnet costs 200 Euro per month.

Be aware that only up to 4 IP addresses (including the main) can be requested and assigned to any server. Those extra 3 IPs are included for free.
Then you will need to get any of the above subnets.

How to cancel my server?

For servers located in Germany and Greece you must inform the Billing department at least 30 days before your billing date if you intend to cancel. You can done this by opening a ticket at https://guru-host.eu/client/. For servers hosted in the UK you need to inform us just 5 days before the billing date.
 

If I want to cancel a dedicated server and switch over to another model higher or lower do I need to pay the setup fee?

For servers in Germany and Greece yes. For servers hosted within the UK no setup fee will be applied.